Customer Service Representative - Call Center (Bali)

Join Koperasi Konsumen Propas Indonesia Pusat, a trusted name in consumer cooperatives, as our next Customer Service Representative in beautiful Bali! We're seeking passionate, professional individuals to deliver exceptional service through our call center operations. In this role, you'll be the voice of our company, handling customer inquiries, resolving issues, and ensuring a seamless experience for our valued clients. With a vibrant work environment and opportunities for growth, this is your chance to make a difference in the heart of Indonesia.

As a Customer Service Representative at Koperasi Konsumen Propas Indonesia Pusat in Bali, you'll be the first point of contact for our customers. You'll use our advanced call center software to manage incoming calls efficiently, providing accurate information and solutions. This role offers a dynamic and rewarding work environment, with the chance to develop your skills and grow within a supportive team.

📋 Tanggung Jawab Pekerjaan

• Handle incoming calls from customers, providing accurate information and resolving their queries or complaints.
• Use our call center software to manage customer interactions efficiently.
• Ensure customer satisfaction by delivering exceptional service and maintaining a professional demeanor.
• Document customer interactions and maintain accurate records.
• Collaborate with the team to improve processes and enhance customer experience.
• Stay updated with company policies and procedures to provide consistent service.
• Participate in training sessions to continuously improve your skills and knowledge.
• Adhere to service level agreements and performance metrics.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a customer service or call center role.
• Proficient in using call center software such as Avaya, Cisco, or similar.
• Excellent communication skills in both written and spoken Indonesian.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to work under pressure and meet targets.
• Good knowledge of consumer cooperatives or related industries is a plus.
• Bachelor's degree in Business Administration, Communication, or a related field is preferred.
• Certification in customer service or call center operations is a plus.

🛠️ Keahlian

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