Branch Support Executive - Financial Services

Join Carsome, Southeast Asia’s leading digital automotive platform, as a Branch Support Executive in our dynamic financial services division. This role is pivotal in ensuring seamless operations at our Bali branches, where you’ll bridge the gap between financial services and our customers. Based in Denpasar, you’ll be the backbone of our operations, driving efficiency and excellence in everything we do.

As a Branch Support Executive, you’ll be the first point of contact for customers and internal teams, handling inquiries, resolving issues, and ensuring smooth transactions. You’ll leverage your strong communication skills and deep understanding of financial services to provide exceptional service. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering outstanding customer experiences.

At Carsome, we’re committed to fostering a culture of innovation and growth. We offer competitive salaries, comprehensive benefits, and opportunities for professional development. Join us and be part of a team that’s shaping the future of the automotive industry in Southeast Asia.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by handling inquiries and resolving issues promptly and professionally.
• Assist in processing financial transactions, ensuring accuracy and compliance with regulatory requirements.
• Collaborate with internal teams to streamline operations and improve efficiency.
• Monitor branch performance metrics and provide actionable insights to support continuous improvement.
• Train and mentor junior staff to maintain high service standards.
• Stay updated with industry trends and best practices in financial services.
• Ensure adherence to company policies and procedures.
• Contribute to the development and implementation of new processes and systems to enhance branch operations.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Finance, or a related field.
• Minimum 2 years of experience in customer service or financial services.
• Strong communication and interpersonal skills.
• Proficiency in using Microsoft Office Suite, particularly Excel and Outlook.
• Knowledge of financial services and automotive industry is a plus.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Excellent problem-solving skills.
• Fluent in English and Bahasa Indonesia.

🛠️ Keahlian

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